Effective Date: 1st April, 2025
This Privacy Policy describes how ATC Logistical Solutions Private Limited collects, uses, and shares information about you when you use our website and services, including transportation and logistics services.
1. Information We Collect
We collect information to provide and improve our services, communicate with you, and comply with legal obligations. The information we collect includes:
Contact Information: When you contact us or request services, we may collect your name, email address, phone number, and address.
Service Request Information: When you request transportation services, we collect information related to your shipment, including loading and delivery points, consignment details, and service requests.
Payment Information: For billing purposes, we collect payment information as detailed in our Terms and Conditions, which includes invoicing, and payment records.
Consignment Information: Information regarding the goods shipped, including weight, content, and any associated documentation.
Website Usage Information: We may collect information about how you interact with our website, including your IP address, browser type, and pages visited.
Communication Information: We retain records of communications with you, including emails and phone calls.
Business Information: Information related to your business, such as company name, and related business data.
2. How We Use Your Information
We use the information we collect for the following purposes:
Providing Services: To fulfill your service requests, arrange transportation, and deliver consignments.
Communication: To communicate with you about your service requests, provide updates, and respond to your inquiries.
Billing and Payment: To process payments, issue invoices, and manage accounts.
Service Improvement: To improve our website and services, and to conduct analytics and research.
Legal Compliance: To comply with legal obligations, enforce our Terms and Conditions, and protect our rights.
Security: For fraud detection, and the security of our services and your data.
Business Operations: For the general operation of the business, which includes contract fulfillment.
3. Information Sharing
We may share your information with:
Service Providers: Third-party service providers who assist us in providing our services, such as subcontractors and technology providers.
Legal Obligations: When required by law or to respond to legal requests.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
Governmental Authorities: As required for compliance with governmental or statutory requests, particularly in regards to customs and legal requirements.
Insurance Companies: when providing claim information as described in the terms.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. User Rights
You have the following rights regarding your personal information, subject to applicable law:
Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete personal information.
Deletion: You can request that we delete your personal information, subject to certain limitations.
To exercise these rights, please contact us at the contact information provided below.
7. Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to improve your experience and collect usage information. You can control the use of cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party websites.
9. Children's Privacy
Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children. If you become aware that your child has provided us with personal information, please contact us.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
ATC Logistical Solution Private Limited
Address: 2nd floor, Shankar Chowk Rd, Udyog Vihar Phase 1, Sector 20, Gurugram, Haryana 122008
Customer support email: customercare@atcls.net
Contact number: 01246939777