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ATC Express Reference Tracking >

Frequently Asked Questions

1. Where is my consignment? How can I check my package's current location?

To track your shipment, simply click the "Track" button in the website menu or visit: Track Shipment

2. My material is booked but not yet dispatched. What should I do?

Please report the issue to our customer care team at: customercare@atcls.net . However, you can still track your shipment by using the "Track" button in the website menu or visit: Track Shipment

3. What is ATC's delivery network?

To explore our delivery network, please visit the Branch Locator page from the menu: Branch Locator

4. How can I find the contact number for my delivery branch?

You can find the contact details for your delivery branch on the Branch Locator page: Branch Locator

5. I received a short package. Where can I report this?

If you have received a short package, please report the issue to our customer care team at: customercare@atcls.net

6. What is the per kg rate and transit time for my location?

The rate and transit time depend on the distance between the origin and destination. For detailed information, please contact our customer care team at: customercare@atcls.net

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